Terms of Service

01Definitions

“Dotwick”, “we” and “us” mean DOTWICK INC, of 1337 Industrial Drive, Itasca, IL 60143, USA. “You” means the person or company that agreed to these terms.

“Static Code” means a QR code whose encoded data is fixed at the moment of generation. “Dynamic Code” means a QR code that encodes a Dotwick short link which resolves to a destination you can change.

“Workspace” means the account container holding your codes, folders, members and billing. “Hosted Page” means a page we serve for a Dynamic Code, such as a menu, link page or file page.

02Your account

You must give accurate registration details and keep your sign-in methods secure. You are responsible for what members of your Workspace do with it.

One person may belong to several Workspaces. Deleting your personal account does not delete a Workspace you own; you must transfer or delete it separately.

You must be at least 16 years old, and old enough to form a binding contract where you live, to create an account.

03What you may not encode

You may not point a Code at content that is unlawful, that impersonates another person or business, that collects payment or credentials under a false identity, or that distributes malware. The Acceptable Use Policy lists the rest and forms part of these terms.

We may check destinations against lists of unsafe sites and act on reports from people who scan your Codes. Where a destination is confirmed harmful we may disable the Code and show a safety notice instead.

04Codes and availability

Static Codes do not depend on us. Once downloaded they work with or without an account, and we cannot switch them off.

Dynamic Codes depend on our redirect service. We work to keep it available and publish incidents on our status page. Enterprise agreements can include a written uptime commitment with service credits.

If your paid plan lapses, your Dynamic Codes continue to resolve for 90 days, so that printed material does not fail without notice.

Fair use. Paid plans (Starter, Pro and Business) have no hard monthly scan cap. We may rate-limit or block traffic that is automated, abusive, or degrades the service for others. Before we take any lasting action we will contact you, except in a security emergency. Codes on the Free plan are Static Codes and are not tracked.

05Fees and billing

Paid plans are billed in advance, monthly or annually, through our payment provider. A trial, where offered, needs a payment method to start. Unless you cancel before the trial ends, the payment method is charged automatically for the plan you chose when the trial ends. You can cancel at any time before then in the app.

Fees are non-refundable except where required by law or where we have charged you in error. Prices exclude taxes, which we add where required.

If a payment fails we will retry and email you. After the retry period the Workspace moves to the Free plan; your Codes and data are kept and Dynamic Codes keep resolving for the 90-day window in section 4.

06Your content and data

You keep all rights in the destinations, page content, files and logos you upload. You grant us only the licence needed to host, render and serve them for you.

Scan records are kept for the retention period of your plan — 1 year on Starter, 15 months on Pro, 5 years on Business, and as agreed in your contract on Enterprise — and then deleted. You can export your Codes and scan history while they are kept.

For personal data you put into Dotwick, or collect through it from people who scan your Codes, you are the controller and we are your processor under the Data Processing Addendum.

07Our intellectual property

Dotwick, the software, the editor and the Hosted Page templates belong to us. These terms give you the right to use them while your account is active; they do not transfer any ownership.

Codes you generate are yours to print and use, including Static Codes made with the free generator without an account.

08Suspension and termination

You can cancel at any time from the app or by writing to us. Cancellation takes effect at the end of the current billing period.

We may suspend or close an account that breaks these terms or the Acceptable Use Policy, that puts other customers or the service at risk, or where the law requires it. Where we can, we will tell you first and give you a chance to fix the problem.

09Liability

Dotwick is provided as is. We do not promise that it will be uninterrupted or error-free, except where a written agreement says otherwise.

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss, such as lost profits or reprint costs. Nothing in these terms limits liability that cannot be limited by law.

10Changes to these terms

We may update these terms. For a material change we will give you at least 30 days’ notice by email or in the app, and the previous version stays available on request.

11Governing law

These terms are governed by the laws of the State of Illinois, USA, without regard to its conflict-of-laws rules. Any dispute arising from them is brought in the state and federal courts located in DuPage County, Illinois, and each party submits to the jurisdiction of those courts. None of this takes away any mandatory consumer rights you have where you live.

12Third-party notices

Parts of Dotwick draw with artwork made by others. The licences of that artwork ask us to print the notices below, and we are glad to.

Fonts used in Dotwick, in the interface, on the pages a scan opens and on printed codes, are free fonts under the SIL Open Font License 1.1. The notice of each is below.

The licence text is at https://openfontlicense.org, and each font file ships with its own copy. We serve the fonts of our site and of the pages a scan opens from our own servers (self-hosted, through the Fontsource packages), so a visitor’s browser asks no font service for them. The files embedded in code captions and PDFs are subsets: we keep only the characters the caption or document needs, which makes them modified versions released under the same licence. Playfair Display and Lora reserve their names, so their subsets carry other family names inside the file. Fonts are not sold on their own.

Platform names and logos, for example Instagram, WhatsApp, Spotify or Google, are trademarks of their owners. Dotwick shows a platform’s mark only on a code that opens that platform, in line with the owner’s brand guidelines. A mark on a code does not mean that the platform endorses Dotwick, the code or its owner.

If you are a trademark owner and want a mark changed or removed, write to legal@dotwick.com.