Aftercare that stays current
Exercise sheets, directions, staff manuals and a link to your own patient portal, kept up to date without reprinting a single leaflet. Not for patient records.
The sample setup at a glance
- codes in the sample setup
- 5
- hosted pages among them
- 4
- recommended plan
- Starter
- a month, or $5 a month billed yearly
- $7
Problems we fix
What goes wrong, and what Dotwick does about it
Aftercare leaflets go out of date in the patient's hand
The leaflet carries a code that opens a Documents page. Replace a file and every leaflet ever handed out shows the current one.
From StarterPatients speak more than one language
Make a page for each language and add a language route to the code, so a phone set to Polish opens the Polish exercises.
From StarterStaff documents sit in drawers, or are too open online
Put manuals on a Documents page behind a password. On Business, add an IP allow list so it opens only on the clinic network.
From Starter
A worked example
A quarter at Northwind Physio
A physiotherapy clinic with six practitioners and a front desk. Patients leave with leaflets, and staff share manuals for the equipment.
Northwind Physio is a sample business. The codes, pages and rules are real Dotwick features.
- 01
Monday
An aftercare page
A practitioner builds a Documents page called After your knee surgery, with exercise PDFs, a short video and a number to call. Patients get a printed leaflet with the code.
- After your knee surgery
- 02
Tuesday
Two more languages
The clinic makes a Polish and an Arabic copy of the page. A language route on the leaflet code opens each patient's own language, and everyone else sees the English page.
- After your knee surgery
- 03
Wednesday
Forms stay on your system
The appointment letter carries a code that opens the clinic's own patient portal, where the intake forms already live. Dotwick only forwards the patient. No health information passes through it.
- Patient portal
- 04
Thursday
Manuals for staff only
The equipment manuals go on a second Documents page with a password, linked from a label inside the storage room. Staff get the password at induction.
- Equipment manuals
- 05
Friday
An anonymous rating
A one-question Form asks how the visit was, with a star rating and an optional comment. It asks for no name, and its description says not to write any health details.
- Waiting-room rating
- 06
Quarter end
Update without a reprint
A protocol changes. The practitioner replaces one PDF on the aftercare page. Leaflets handed out a year ago open the new file.
- After your knee surgery
The codes in this setup
What to watch in this setup. The clinic watches scans per leaflet version, which language links are used, and the trend in the anonymous rating. It looks at nothing about individual patients.
Where the codes go
- 01Documents
Aftercare leaflet
Exercise PDFs and a video, always the current versions.
- 02URL
Appointment letter
Opens your own patient portal, where the forms stay.
- 03Documents
Equipment label
Manuals for staff, behind a password.
- 04Form
Waiting room
An anonymous rating of the visit, with no health details.
- 05Business Page
Front door
Hours, holiday closures and the out-of-hours number.
How healthcare set it up
- 01
Decide what goes in a code
Leaflets, directions, manuals and a link to your own system. Nothing about an individual patient.
- 02
Put files on a Documents page
Upload the PDFs and videos, give each a plain label, and add a page for each language you serve.
- 03
Lock what is for staff
Add a password to the code. Use a password rather than a four-digit PIN for anything that matters.
- 04
Check it as a patient would
Print a leaflet, scan it with an older phone, and read the page at the type size a patient would use.
Measure it
What to measure
The numbers worth looking at, and where each one lives.
- Scans per leaflet version
- The leaflet code's analytics
- Which language links are used
- The code's rule breakdown
- Anonymous rating trend
- The form's answers over time
- Staff documents opened
- The manuals code's analytics
Print it right
Print it right
Large, calm and high contrast
Older patients scan more slowly and from further away. Use a dark code on a plain light background, with no busy frame.
Match the size to where it is read
A leaflet is read at arm's length. A waiting-room poster is read from a metre or more. The editor gives the minimum for each.
Say what the code opens
A short line beside it, like Exercises for your knee, tells a patient it is safe to scan and why.
How big to print it
These sizes are for a typical dynamic code. The editor's Where will it go? step works out yours, and the test sheet lets you scan before the print run.
Honest notes
What to watch in healthcare
Dotwick is not a HIPAA business associate
Dotwick does not sign a business associate agreement and is not designed to hold patient health information. Do not put patient health information in a code, a form or a document. Link to your own compliant intake system for anything clinical.
Tracking on health pages is regulated
In the US, HHS has published guidance on online tracking technologies for HIPAA-covered organisations, and a federal court set part of it aside in 2024. The simplest rule: keep ad tags and location off on patient-facing codes. Dotwick leaves both off until you switch them on, and then they run only with the visitor's consent.
Source: Ropes & Gray: a federal judge vacates key points of the HHS tracking guidance
What we do record
A scan is counted without storing the visitor's IP address; we keep only a hash that changes daily. Answers to a Dotwick form are stored in your workspace, so a form is for opinions about the service, not for health details.
Which plan
Which plan fits
Our pick
Starter
$7/ monthor $5 / month billed yearly
14-day free trial
One clinic with a handful of leaflets and manuals fits Starter: Documents pages, passwords and language routes, with 20 dynamic codes.
Start 14-day trialCompare every planWhat each plan covers here
- Free$0 / month
Static codes only, unlimited: a link to your own portal or a map pin. No hosted pages, no Documents page and no changes after printing.
- Starter$7 / month
This clinic: 20 dynamic codes, Documents pages of up to 10 files, passwords, language routes and a small Dotwick badge on hosted pages.
- Pro$15 / month
No Dotwick badge on your pages, Documents of up to 20 files, a brand kit and 3 seats.
- Business$49 / month
An IP allow list so staff documents open only on your network, folder permissions, an audit log export and Documents of up to 50 files.
QR code templates for this industry
Scan-tested designs for the places it gets printed, ready to restyle in the editor.
Questions about healthcare
Is Dotwick HIPAA compliant? Do you sign a BAA?
No. Dotwick is not a HIPAA business associate and does not sign a business associate agreement. It is not designed to hold patient health information. Use it for leaflets, directions and staff manuals, and link to your own compliant system for anything clinical.
Can a Dotwick form collect patient details?
We advise against it. A Dotwick form stores its answers in your workspace. Use one for an anonymous rating, and link to your own patient portal for intake forms.
Do you store data about patients who scan?
We count scans without storing IP addresses; we keep only a hash that changes daily. Location and ad tags are off unless you turn them on, and then only with the visitor's consent.
Can I keep a document for staff only?
Yes. Add a password to the code. On Business you can also add an IP allow list so the page opens only on your network. A four-digit PIN is a convenience lock, not security.
Can leaflets be in more than one language?
Yes. Make one page for each language and add a language route, so a phone's language picks the page. The text of each page is yours to translate.
Can I update aftercare instructions without reprinting?
Yes. Replace the file on the Documents page. Every leaflet opens the new one, and a printed code keeps working for 90 days even if payment stops.
Print it once. Change it whenever you like.
Static codes are free forever. Dynamic codes start with a free trial, and a printed dynamic code keeps working: we never swap it for an ad.
Start freeYour printed code keeps working. No ads, no swaps.